Technical Support Engineer

Job Description

Are you a problem-solver with a knack for technology? Our team in Durban is looking for a Technical Support Engineer to handle client inquiries, troubleshoot technical problems, and ensure smooth operations. If you have a passion for tech and great communication skills, we want to hear from you.

Responsibilities

• Act as the primary point of contact for technical inquiries from clients.
• Utilize remote support tools to assist clients effectively.
• Review and analyze support tickets to identify trends and solutions.
• Maintain excellent communication with clients during problem resolution.
• Contribute to the development of technical FAQs and guides.

Advantageous

• Experience with ticketing systems: Proficiency in using tools like Jira or ServiceNow for issue tracking.
• Scripting knowledge: Ability to write scripts in Python or PowerShell for automation tasks.

Benefits

• Comprehensive health insurance plans
• Annual training budget for skill enhancement
• Work-life balance initiatives
• Employee recognition programs

Company Culture

• Continuous Improvement: Our culture promotes ongoing learning and skill enhancement.
• Supportive Environment: We foster a supportive atmosphere for all team members.
• Customer-Centric Approach: Our focus is on exceeding customer expectations at every turn.