Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our vibrant team in Pretoria. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues promptly to ensure a positive experience for our clients.

Responsibilities

• Respond professionally to customer inquiries and concerns.
• Track and follow up on customer issues to ensure satisfactory resolution.
• Contribute to team efforts by achieving individual and team targets.
• Assist in creating a database of frequently asked questions.
• Support product launches and promotional campaigns through customer engagement.

Requirements

Education

• High School Diploma or equivalent
• Bachelor's degree in Communication or related field is preferred

Experience

• 2+ years of experience in a customer support role preferred

Technical Skills

• Payment Processing Systems
• Microsoft Office Suite

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in E-commerce: Familiarity with online shopping platforms and customer shopping experiences.
• Proficiency in Multiple Languages: Ability to communicate effectively in additional languages is a plus.

Benefits

• Comprehensive health insurance
• Employee assistance programs
• Flexible working hours
• Team-building events and activities

Company Culture

• Customer-Centric Approach: Our focus is always on the customer, ensuring their needs are met and exceeded.
• Innovation at Heart: We foster a culture of innovation and welcome new ideas to improve our services.
• Work-Life Balance: We understand the importance of work-life balance and support flexible working arrangements.