Technical Support Engineer

Job Description

We are seeking a dedicated Technical Support Engineer to join our Port Elizabeth team. The ideal candidate will possess a strong understanding of IT systems and exceptional problem-solving skills. This role involves providing timely support to clients, diagnosing technical issues, and implementing effective solutions.

Responsibilities

• Manage and prioritize multiple client requests effectively.
• Use remote access tools to diagnose and resolve issues.
• Maintain accurate records of all support cases and resolutions.
• Provide insights into client feedback for product development.
• Work closely with sales and marketing to enhance customer success.
• Participate in training sessions for continuous personal development.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Additional certifications in technical support preferred.

Experience

• 4+ years of experience in technical support roles

Technical Skills

• Linux OS
• Mobile Device Support

Soft Skills

• Problem-solving
• Time Management

Certifications

• ITIL Foundation Certification
• Microsoft Certified: Windows Client

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with managing VoIP support calls.
• Fluency in Afrikaans: Ability to communicate effectively in Afrikaans is a plus.

Benefits

• Comprehensive medical aid and retirement plans
• Annual leave and sick leave policies
• Continuous training and upskilling workshops
• Employee wellness initiatives

Company Culture

• Continuous Learning: We prioritize personal and professional development for all staff.
• Respect and Support: We create a respectful and supportive work environment for everyone.
• Customer Focus: We are dedicated to achieving customer satisfaction through quality service.