Retail Manager

Job Description

Looking for an experienced Retail Manager to join our Durban store. You will be responsible for driving sales, managing staff performance, and ensuring exceptional customer service at all levels. Your leadership will help shape our store's success.

Responsibilities

• Oversee daily operations of the retail store and ensure smooth functioning.
• Manage and train a team of sales associates for optimal performance.
• Monitor inventory levels and coordinate with the supply chain team for reorders.
• Implement sales strategies to drive foot traffic and boost revenue.
• Ensure adherence to company policies and best practices.
• Develop and maintain relationships with customers to enhance satisfaction and loyalty.
• Analyze sales data to track performance and recommend improvements.
• Handle customer complaints and resolve issues in a professional manner.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in retail management

Technical Skills

• Leadership
• Sales Management
• Inventory Management

Soft Skills

• Communication
• Customer Service

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with merchandising strategies: Knowledgeable in visual merchandising and promotional displays.
• Familiarity with retail management software: Experience with software tools for managing sales and inventory.

Benefits

• Competitive salary plus performance bonuses
• Healthcare benefits
• Employee discounts on products
• Opportunities for career advancement

Company Culture

• Team Spirit: We promote a supportive work environment that encourages collaboration among all team members.
• Customer Focus: Our commitment to customer satisfaction drives our daily operations.