Guest Services Representative

Job Description

As a Guest Services Representative, you will be the first point of contact for our guests, ensuring they have a warm welcome and an exceptional experience during their stay. Your role involves assisting with check-ins, answering inquiries, and resolving any guest complaints, all while maintaining a positive attitude.

Responsibilities

• Welcome and check-in guests, ensuring a smooth and friendly process.
• Respond to guest inquiries promptly and provide relevant information.
• Effectively resolve guest issues and concerns, acting as a liaison between guests and hotel management.
• Assist in managing online reservations and ensuring accurate data entry.
• Promote hotel facilities and encourage guests to take advantage of available services.
• Maintain logs and documents related to guest services and feedback.
• Conduct follow-ups with guests to ensure satisfaction post-visit.

Requirements

Education

• Matric certificate or equivalent
• Diploma or degree in hospitality or tourism preferred.

Experience

• 2+ years in a customer-facing role, ideally within hospitality.

Technical Skills

• Reservation systems
• Accounting skills

Soft Skills

• Adaptability
• Attention to detail

Languages

• English: Fluent
• Afrikaans: Proficient

Advantageous

• Flexible working hours: Willingness to work weekends and holidays.
• Experience in a high-pressure environment: Ability to maintain composure during busy check-in and check-out periods.

Benefits

• Monthly salary package of R12,000 to R18,000.
• Employee wellness programs and initiatives.
• Flexible work hours and remote work options.
• Annual performance bonuses based on company success.

Company Culture

• Inclusivity: We embrace diversity and create a welcoming work environment for all employees.
• Continuous Growth: We provide ongoing training and mentorship programs designed to foster professional development.