IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician! In this role, you will be the first point of contact for technical support, helping users with various software and hardware issues, and enhancing their overall IT experience.

Responsibilities

• Monitor and maintain computer systems and networks.
• Implement security measures to protect sensitive information.
• Participate in IT projects as needed.
• Provide training to users when necessary on new technology implementations.
• Work closely with vendors to resolve complex technical issues.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in Information Systems is advantageous

Experience

• 2+ years of experience providing technical support

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Analytical Skills
• Team Player

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Windows Server environment: Hands-on experience with managing Windows Servers.
• Knowledge of VoIP systems: Basic understanding of Voice over IP support.

Benefits

• Comprehensive health benefits including medical aid
• Retirement saving plans
• Work-from-home options available
• Employee discounts on company products

Company Culture

• Growth and Learning: We offer training programs and mentorship to foster career growth.
• Diversity and Inclusiveness: Valuing different perspectives and inclusiveness in our team.
• Open Communication: We promote transparency and open dialogue in all interactions.