Retail Manager

Job Description

We are on the lookout for a dynamic Retail Manager to lead our team in Durban. You will be responsible for managing daily operations, optimizing sales performance, and ensuring a high level of customer satisfaction. The successful candidate will have a proven track record in retail management and a passion for delivering excellence.

Responsibilities

• Coordinate daily store activities and ensure customer satisfaction.
• Set and achieve financial objectives through team management.
• Develop training programs for new hires.
• Review inventory and control stock losses.
• Conduct performance reviews for team members.
• Liaise with suppliers to maintain product availability.
• Implement best practices in operational efficiency.
• Create a welcoming environment for all customers.

Requirements

Education

• National Diploma in Retail Management
• Bachelor of Commerce is preferred

Experience

• 4+ years of experience in a managerial role in retail

Technical Skills

• Customer Relationship Management
• Merchandising

Soft Skills

• Problem-solving
• Organizational Skills

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with e-commerce platforms: Familiarity with online sales and digital marketing strategies.
• Knowledge of customer loyalty programs: Ability to implement strategies to enhance customer loyalty.

Benefits

• Attractive salary package with annual bonuses
• Comprehensive health benefits
• Staff discounts on products
• Support for professional development

Company Culture

• Continuous Improvement: We are dedicated to continuous improvement and learning.
• Customer-Centric Approach: Our customers are at the heart of everything we do.
• Work-Life Balance: We promote a healthy work-life balance for our employees.