Hospitality Manager

Job Description

Join our dedicated team as a Hospitality Manager in Gqeberha, where you'll be responsible for overseeing hotel operations, ensuring guest satisfaction, and leading a team of passionate professionals in the hospitality sector. We value leadership that inspires and motivates staff to deliver exceptional service.

Responsibilities

• Manage the front desk operations and guest relations.
• Create a welcoming atmosphere for all guests.
• Work with the senior management team on strategic planning.
• Oversee the management of hotel amenities and services.
• Conduct regular inspections of all areas of the hotel.
• Compile and present reports on occupancy and revenue.
• Engage with guests for feedback and continuously improve services.
• Plan and execute hotel events and promotions.
• Ensure guest privacy and confidentiality at all times.
• Encourage a team culture of accountability and high morale.

Requirements

Education

• Degree in Hospitality Management or related field
• MBA is beneficial

Experience

• 5+ years of experience in senior hospitality roles

Technical Skills

• Customer Relationship Management
• Marketing Strategies

Soft Skills

• Leadership
• Interpersonal Skills

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Strong network in the local hospitality industry: Connections that can benefit hotel partnerships and promotions.
• Experience with online booking platforms: Knowledgeable in managing reservations through various platforms.

Benefits

• Comprehensive health benefits
• Generous paid time off policy
• Discounted dining and accommodation
• Training programs for career advancement

Company Culture

• Dedication to Excellence: We strive for excellence in service and operational execution.
• Respect and Inclusion: We foster a respectful and inclusive environment for all team members.
• Continuous Improvement: We believe in continuous improvement and embrace feedback for growth.