Technical Support Engineer

Job Description

We are seeking a motivated Technical Support Engineer to join our team in East London. The ideal candidate will have excellent troubleshooting skills and be adept at providing support to our users. You'll play a vital role in ensuring the smooth operation of our IT services and customer satisfaction.

Responsibilities

• Troubleshoot and resolve complex technical problems.
• Provide excellent customer service and support to all users.
• Assist in the installation and configuration of new systems.
• Provide feedback on user experience to the IT department.
• Maintain IT equipment inventory and ensure all equipment is functioning properly.
• Participate in IT projects and initiatives as needed.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent
• Relevant IT certifications are an advantage

Experience

• 3+ years of experience in similar roles

Technical Skills

• Troubleshooting Software Issues
• Remote Support Tools

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP technologies: Knowledge of voice over IP technologies and troubleshooting.
• Familiarity with ticketing systems: Experience with IT support ticketing systems like Jira or ServiceNow.

Benefits

• Comprehensive health and wellness plan
• Remote work opportunities
• Professional growth and training programs
• Employee recognition schemes

Company Culture

• Continuous Improvement: We focus on continuous improvement and learning, and value feedback from our employees.
• Diversity and Inclusion: We celebrate diversity and promote an inclusive culture where everyone feels valued.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.