Hospitality Manager

Job Description

As Hospitality Manager at our Port Elizabeth location, you will oversee all aspects of hotel operations. Your commitment to customer service excellence and ability to inspire your team will ensure that our guests have a memorable stay. Bring your leadership skills and hospitality expertise to our dynamic team!

Responsibilities

• Lead daily operations of the hotel, ensuring compliance with health and safety regulations.
• Recruit, train, and retain staff to maintain service excellence.
• Analyze guest satisfaction metrics and implement improvements accordingly.
• Establish relationships with vendors and suppliers to ensure quality services.
• Develop marketing strategies to boost hotel visibility and attract guests.
• Manage financial budgets, expenditures, and profitability targets.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is advantageous

Experience

• 5+ years of experience in hospitality management

Technical Skills

• Customer Service
• Financial Management
• Staff Management

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• Certified Hospitality Supervisor (CHS)
• Hospitality Management Professional (HMP)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in event planning and management: Proficient in coordinating events and ensuring successful execution.
• Familiarity with hotel management software: Experience using systems like Opera or similar platforms.