Passenger Service Supervisor

Job Description

As a Passenger Service Supervisor, you will oversee a dedicated team, ensuring high-quality passenger services within the transportation industry. You will be responsible for coordinating operations, enhancing customer satisfaction, and adhering to company policies.

Responsibilities

• Manage day-to-day operations of passenger service team to ensure priority service to all passengers.
• Monitor compliance with safety procedures and customer service protocols.
• Provide guidance and support to teams on operational procedures.
• Interface with other airport departments to ensure smooth passenger flow.
• Develop and implement training programs for new staff members.
• Prepare detailed reports on service performance metrics and identify improvement areas.
• Stay informed of changes in regulations and best practices within the transportation industry.

Requirements

Education

• Matric (Grade 12) or equivalent

Experience

• Previous experience in a supervisory role within the passenger service or aviation sector is required.

Technical Skills

• Microsoft Office Suite
• Reservation Systems

Soft Skills

• Leadership
• Communication
• Problem-solving
• Customer Focus

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Diploma in Aviation Management: A qualification in aviation management or a related field is highly regarded.
• First Aid Certification: Certification in first aid and emergency response is beneficial.

Benefits

• Competitive salary package of ZAR 18,000 to ZAR 25,000/month.
• Health and dental insurance.
• Paid time off and sick leave.
• Opportunities for career advancement within the company.

Company Culture

• Teamwork: We believe in the power of teamwork and collaboration to achieve our goals.
• Integrity: We maintain the highest standards of integrity in all our actions.
• Innovation: We strive for innovation in our services and operations to enhance passenger experience.