Customer Support Agent

Job Description

Join our team as a Customer Support Agent in Pretoria! We are looking for an enthusiastic individual who is passionate about helping customers. You will be responsible for addressing customer inquiries, resolving issues, and providing product information, ensuring a high level of customer satisfaction.

Responsibilities

• Manage customer accounts and ensure customer needs are met.
• Assist in developing training materials for new hires.
• Work closely with management to report recurring issues.
• Provide suggestions for process improvements.
• Engage in team meetings and share customer feedback.
• Help maintain a clean and organized work environment.
• Contribute to a positive team culture and work collaboratively.

Requirements

Education

• Matric Certificate
• Diploma in Customer Service Management is preferred

Experience

• 2-4 years of experience in a call center or a customer-facing role

Technical Skills

• Zendesk or similar helpdesk software
• Data entry skills

Soft Skills

• Time Management
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual candidates preferred: Fluency in multiple languages is advantageous.
• Experience in sales support: Background in assisting sales teams and customer support.

Benefits

• Comprehensive health insurance
• Yearly performance bonuses
• Flexible working hours
• Employee wellness programs

Company Culture

• Innovation: We encourage fresh ideas and creative solutions from all team members.
• Supportive Environment: Our culture fosters open communication and collaboration.
• Community Engagement: We actively participate in community service and outreach programs.