IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will play a crucial role in maintaining our IT infrastructure. You will be responsible for diagnosing technical problems, assisting team members and clients, and ensuring systems run smoothly.

Responsibilities

• Respond to escalated support requests from staff and clients.
• Conduct regular system checks and updates to ensure optimal performance.
• Train users on new technologies and software applications.
• Document troubleshooting processes and solutions for future reference.
• Participate in IT projects and initiatives to improve systems and processes.

Requirements

Education

• Degree in Computer Science or related field
• Relevant certifications are advantageous

Experience

• 3+ years in IT support role highly preferred

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Teamwork

Certifications

• CCNA
• ITIL Foundation

Languages

• English: Fluent

Advantageous

• Experience with remote support tools: Familiarity with remote support software like TeamViewer or AnyDesk.
• Knowledge of cloud services: Understanding of cloud technologies and services.

Benefits

• Competitive salary and performance bonus
• Health and wellness benefits
• Professional development opportunities
• Flexible working hours

Company Culture

• Inclusive Environment: We promote an inclusive culture where all voices are valued and respected.
• Team Spirit: Our team collaborates effectively to achieve shared goals and support one another.
• Continuous Development: We encourage ongoing learning and development for all employees, allowing for growth both personally and professionally.