Hospitality Manager

Job Description

We are searching for a passionate and experienced Hospitality Manager to join our team in Durban. The ideal candidate will oversee daily operations, ensuring exceptional service standards and guest satisfaction.

Responsibilities

• Drive customer satisfaction through outstanding service.
• Oversee the budgeting process and ensure adherence to financial goals.
• Implement staff training programs and career development initiatives.
• Maintain high standards of cleanliness and aesthetics in the hotel.
• Work with the finance team to manage payroll and invoices.
• Foster a positive workplace culture and team spirit.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Relevant certifications in hospitality are preferred

Experience

• 5+ years of managerial experience in a hotel or resort setting

Technical Skills

• Event Planning
• Sales and Marketing Knowledge

Soft Skills

• Analytical Skills
• Conflict Resolution

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Experience with Revenue Management Systems: Knowledge of maximizing hotel revenue through effective pricing strategies.
• Multilingual capabilities: Ability to communicate in multiple languages to better serve diverse guests.

Benefits

• Health and wellness benefits
• Retirement fund contributions
• Opportunities for professional development
• Discounts on hotel services and products

Company Culture

• Innovation: We embrace innovation in service delivery and hotel management.
• Diversity and Inclusion: We are committed to building a diverse workforce that reflects the communities we serve.
• Employee Recognition: We value our employees and regularly celebrate their achievements.