Travel Agent

Job Description

Join our vibrant team as a Travel Agent in Durban, where you'll assist clients in planning their dream vacations. You'll manage travel bookings, provide destination advice, and create tailored packages to fit each client’s needs. With a focus on customer service, you will play a key role in making holiday dreams come true.

Responsibilities

• Handle all aspects of travel bookings from inquiry to post-travel follow-up.
• Stay updated on changes in travel regulations and how they may affect clients.
• Promote travel packages and deals to potential clients through marketing strategies.
• Create a friendly and welcoming atmosphere for clients both in-person and over the phone.
• Conduct follow-up calls after return from travel to enhance relationships.
• Ensure that the agency’s procedures and policies are followed while serving clients.
• Engage in training and development opportunities to enhance service delivery.

Requirements

Education

• Degree in Travel and Tourism or related field
• Postgraduate qualifications are a plus

Experience

• 3-5 years of experience in a travel agency or similar role

Technical Skills

• Amadeus/Sabre Proficiency
• Sales Skills

Soft Skills

• Negotiation Skills
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience Planning Group Travel: Familiarity with organizing travel for groups, including logistics.
• Experience with Travel Marketing: Knowledge of marketing strategies to attract clients.

Benefits

• Comprehensive health and dental insurance.
• Generous leave policy including paid vacation.
• Discounted travel packages for employees.
• Continuous training and career advancement opportunities.

Company Culture

• Growth and Development: We invest in our employees’ professional growth through workshops and continuous learning.
• Diversity: We celebrate diversity and inclusion, welcoming individuals from all walks of life.
• Customer Focused: We prioritize customer satisfaction and strive to exceed client expectations.