Travel Agent

Durban FULL TIME R15,000 - R20,833 / Month
(R180,000 - R250,000 / Year)

Job Description

Join our vibrant team as a Travel Agent in Durban, where you'll assist clients in planning their dream vacations. You'll manage travel bookings, provide destination advice, and create tailored packages to fit each client’s needs. With a focus on customer service, you will play a key role in making holiday dreams come true.

Responsibilities

  • Handle all aspects of travel bookings from inquiry to post-travel follow-up.
  • Stay updated on changes in travel regulations and how they may affect clients.
  • Promote travel packages and deals to potential clients through marketing strategies.
  • Create a friendly and welcoming atmosphere for clients both in-person and over the phone.
  • Conduct follow-up calls after return from travel to enhance relationships.
  • Ensure that the agency’s procedures and policies are followed while serving clients.
  • Engage in training and development opportunities to enhance service delivery.

Requirements

Education
  • Degree in Travel and Tourism or related field
  • Postgraduate qualifications are a plus
Experience
  • 3-5 years of experience in a travel agency or similar role
Technical Skills
  • Amadeus/Sabre Proficiency
  • Sales Skills
Soft Skills
  • Negotiation Skills
  • Teamwork
Languages
  • English: Fluent
  • Zulu: Conversational

Advantageous

  • Experience Planning Group Travel: Familiarity with organizing travel for groups, including logistics.
  • Experience with Travel Marketing: Knowledge of marketing strategies to attract clients.

Benefits

  • Comprehensive health and dental insurance.
  • Generous leave policy including paid vacation.
  • Discounted travel packages for employees.
  • Continuous training and career advancement opportunities.

Company Culture

  • Growth and Development: We invest in our employees’ professional growth through workshops and continuous learning.
  • Diversity: We celebrate diversity and inclusion, welcoming individuals from all walks of life.
  • Customer Focused: We prioritize customer satisfaction and strive to exceed client expectations.
Status: Closed