Hotel Manager

Job Description

Join our exceptional team in Johannesburg as a Hotel Manager where you will be responsible for managing hotel operations, leading staff, and enhancing guest experiences while driving revenue growth.

Responsibilities

• Lead and manage all aspects of hotel operations, including front office, housekeeping, and catering.
• Ensure compliance with health and safety regulations.
• Develop and implement training programs to enhance staff capabilities.
• Establish and maintain quality standards for guest services.
• Collaborate with marketing to promote hotel services and packages.
• Evaluate and report on the performance of hotel services and operational processes.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Relevant postgraduate qualification is preferred

Experience

• 7+ years of experience in the hospitality industry with proven management experience

Technical Skills

• Operational Management
• Sales and Marketing

Soft Skills

• Problem-solving
• Interpersonal Skills

Certifications

• Hospitality Management Certification
• Certified Hospitality Supervisor (CHS)

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Knowledge of local attractions and tourism trends: Understanding the local tourism market to enhance guest experiences.
• Network within the local hospitality industry: Established relationships with local vendors and service providers.

Benefits

• Comprehensive medical aid and retirement savings plan
• Annual leave and public holiday benefits
• Employee recognition programs
• Training and development opportunities

Company Culture

• Diversity and Inclusion: We value diversity and embrace inclusive practices to create a welcoming workplace.
• Community Engagement: We actively engage with and contribute to the local community.
• Continuous Learning: We support ongoing professional development and training opportunities for all staff.