E-commerce Manager

Job Description

We are seeking an enthusiastic E-commerce Manager to lead our online sales initiatives. The successful candidate will oversee all aspects of our e-commerce strategy, driving sales growth and delivering an outstanding customer experience. You will work closely with marketing, IT, and customer service teams to optimise our online platforms.

Responsibilities

• Direct e-commerce growth initiatives while managing the online store's day-to-day operations.
• Conduct regular audits of the website and user experience to ensure compliance with best practices.
• Work with logistics and supply chain to ensure timely product availability.
• Implement SEO strategies to increase organic traffic.
• Utilise social media to enhance brand awareness and drive traffic to the e-commerce site.
• Evaluate and negotiate with third-party service providers for e-commerce support.

Requirements

Education

• Bachelor's degree in Marketing, Business Administration, or a related field

Experience

• 3-5 years experience in e-commerce management or digital marketing

Technical Skills

• E-commerce Platforms (Shopify, WooCommerce)
• SEO Analytics Tools (Google Analytics, SEMrush)
• Digital Marketing

Soft Skills

• Leadership
• Problem-solving

Certifications

• Google Analytics Certified
• Digital Marketing Certification (HubSpot or similar)

Languages

• English: Fluent

Advantageous

• Experience with CRM tools (Salesforce, HubSpot): Knowledge of customer relationship management tools to enhance customer engagement.
• Familiarity with A/B testing tools: Ability to implement A/B testing for website optimization.

Benefits

• Competitive salary and performance bonuses
• Health insurance benefits
• Flexible work hours and remote working options
• Professional development opportunities

Company Culture

• Innovative Environment: We embrace creativity and innovation as part of our company culture.
• Collaborative Teamwork: We believe in teamwork and collaboration at every level.
• Passion for Customer Service: Our dedication to exceptional customer service defines our values.