Reservation and Transportation Ticket Agents and Travel Clerks

Job Description

As a Reservation and Transportation Ticket Agent, you will be responsible for managing customer reservations and ensuring a seamless travel experience for our clients. Your role will involve interacting with customers, processing bookings, and resolving any issues that may arise.

Responsibilities

• Handle all aspects of client reservations, ensuring accuracy.
• Gather feedback from clients to enhance service delivery.
• Assist in developing promotional material and travel itineraries.
• Track competitor offerings and industry news to maintain market competitiveness.
• Support the sales team in various initiatives as needed.

Requirements

Education

• Matric or equivalent certificate
• Certificate, Diploma, or Degree in Travel and Tourism or a related field

Experience

• Minimum of 2 years experience in a reservationist or customer service role within the travel industry

Technical Skills

• Computer proficiency
• Booking systems

Soft Skills

• Communication
• Customer service
• Attention to detail
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with travel packages and itineraries: Hands-on experience managing complex travel bookings.
• Proficiency in foreign languages: Ability to converse in languages other than English improves customer interactions.

Benefits

• Competitive salary based on experience
• Comprehensive health benefits
• Annual leave and sick leave
• Professional development opportunities

Company Culture

• Dynamic Environment: We thrive in a fast-paced atmosphere where adaptability is key and team spirit is celebrated.
• Client-Centric Approach: Focus on delivering top-notch service to our clients, ensuring they have memorable experiences.
• Team Collaboration: We foster an environment where each team member's input is valued and collaboration is integral to our success.