Technical Support Specialist

Job Description

As a Technical Support Specialist, you will play a crucial role in assisting customers with technical issues and providing effective solutions. You will be responsible for troubleshooting, diagnosing, and resolving customer inquiries related to our products and services.

Responsibilities

• Assist clients in navigating our products effectively.
• Identify recurring issues and escalate them to the development team.
• Participate in training sessions to improve product knowledge.
• Support the documentation and reporting of software bugs.
• Help refine and improve customer support processes.
• Actively engage in team meetings to discuss challenges and solutions.

Requirements

Education

• Bachelor’s degree in Information Technology or related field preferred

Experience

• Minimum 3 years of experience in technical support or helpdesk environment

Technical Skills

• Technical Troubleshooting
• CRM Software Experience

Soft Skills

• Customer Focus
• Time Management

Certifications

• ITIL Foundation

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Familiarity with ticketing systems: Experience using tools like Zendesk or JIRA.
• Exposure to IT Security practices: Understanding of basic cybersecurity practices.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Paid training sessions for skill enhancement
• Company-sponsored events and team outings

Company Culture

• Innovation Focus: We emphasize creative problem-solving and encourage new ideas.
• Supportive Environment: Our management is committed to providing support and guidance for career growth.
• Open Communication: We foster an open and transparent communication culture across all levels.