Hospitality Manager

Job Description

As a Hospitality Manager, you will oversee the operations of our establishments in Cape Town. You will be responsible for managing staff, ensuring customer satisfaction, and maintaining high service standards. The ideal candidate should have a passion for hospitality and a proven track record in managing hotel or restaurant operations.

Responsibilities

• Lead and motivate the hospitality team.
• Plan and oversee staff scheduling.
• Ensure adherence to quality standards in all services.
• Facilitate communication between departments.
• Manage guest experience initiatives.
• Develop training programs for staff development.
• Promote a culture of service excellence.
• Monitor industry trends and customer preferences.
• Report on operational performance to senior management.

Requirements

Education

• Diploma in Hospitality Management or related field
• Advanced diploma is preferred

Experience

• 4+ years of relevant experience

Technical Skills

• Event Management
• Sales Skills

Soft Skills

• Communication
• Teamwork

Certifications

• Certified Hotel Administrator (CHA)
• Food Safety Certification

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Multilingual abilities: Proficiency in multiple languages for better guest interaction.
• Experience with social media marketing: Skills in leveraging social media to promote business.

Benefits

• Health and wellness benefits
• Flexible working hours
• Opportunities for advancement
• Performance bonuses

Company Culture

• Diversity and Inclusion: We celebrate diverse backgrounds and perspectives to enrich our workplace.
• Continuous Improvement: We strive for excellence and encourage ongoing development and learning.
• Work-Life Balance: We support our employees in finding a healthy balance between work and personal life.