Hotel Manager

Job Description

We are looking for an experienced Hotel Manager to oversee daily operations of our hotel in Durban. This role requires a proactive leader who can manage staff, enhance guest experiences, and drive profitability.

Responsibilities

• Supervise daily hotel operations to maximize guest satisfaction.
• Lead, inspire, and develop a team of hospitality professionals.
• Manage budget and financial forecasting for the hotel's success.
• Implement quality improvement initiatives based on guest feedback.
• Coordinate with other departments to optimize hotel performance.
• Maintain relationships with vendors and service providers.
• Ensure health and safety compliance throughout the hotel.
• Facilitate staff training sessions and performance reviews.
• Drive marketing initiatives to boost hotel visibility and occupancy.

Requirements

Education

• Degree in Business Administration or Hospitality Management

Experience

• 5-7 years of proven experience in hotel management.

Technical Skills

• Property Management Systems (PMS)
• Event Planning and Coordination

Soft Skills

• Conflict Resolution
• Team Building

Certifications

• Wine and Beverage Certification
• Hospitality Management Certificate

Languages

• English: Fluent

Advantageous

• Familiarity with Sustainability Practices: Experience in implementing eco-friendly practices in hotel operations.
• Experience in Staff Training Programs: Expertise in leading effective training programs for hotel staff.

Benefits

• Attractive salary with annual performance incentives
• Health and wellness programs
• Generous leave policies
• Continuous training and development opportunities

Company Culture

• Guest-Centric Philosophy: Our guests are at the heart of everything we do.
• Innovative Thinking: We encourage creative ideas and innovative approaches to enhance our services.
• Continuous Improvement: We are committed to ongoing training and development for all staff.