Hospitality Manager

Job Description

We are on the lookout for a Hospitality Manager with a knack for enhancing guest experiences to join our esteemed hotel team in Cape Town. You will lead a team of professionals in providing exceptional service while managing hotel operations efficiently.

Responsibilities

• Oversee daily hotel operations and ensure compliance with established standards.
• Manage staff performance through training and development programs.
• Monitor guest satisfaction and handle any complaints effectively.
• Implement marketing strategies to drive occupancy and revenue.
• Conduct regular inspections of the hotel facilities and services.
• Develop and manage departmental budgets and forecasts.
• Collaborate with departments such as housekeeping and food & beverage to ensure smooth operations.
• Ensure adherence to health and safety regulations.
• Prepare reports for senior management regarding operational activities.
• Facilitate team meetings to encourage communication and enhance collaboration.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• Master's degree is advantageous

Experience

• 5+ years of experience in hotel management

Technical Skills

• Hotel Management Software
• Financial Management
• Customer Service

Soft Skills

• Leadership
• Communication
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with revenue management systems: Knowledge of tools to optimize pricing and revenue strategies.
• Familiarity with local tourism trends: Insight into local market dynamics and customer preferences.

Benefits

• Competitive salary with performance bonuses.
• Health insurance coverage.
• Staff discounts and benefits.
• Professional development opportunities.
• Flexible work hours.

Company Culture

• Team Spirit: We believe in supporting each other and working together towards common goals.
• Passion for Service: Our team shares a genuine passion for delivering outstanding guest experiences.
• Diversity and Inclusion: We embrace diverse perspectives and backgrounds as vital to our success.