Hospitality Manager

Job Description

We are seeking a skilled Hospitality Manager to oversee our operations in Durban. The ideal candidate will be a natural leader, capable of inspiring and managing a team to provide outstanding guest service. You will play a key role in driving operational efficiency, enhancing customer satisfaction, and ensuring fiscal responsibility.

Responsibilities

• Lead the hospitality team to deliver top-tier service.
• Track and analyze performance metrics to drive improvements.
• Develop and implement operational strategies to enhance guest satisfaction.
• Conduct regular staff training sessions.
• Cultivate a positive and inclusive work environment.
• Oversee financial performance and cost control measures.
• Promote special events and package deals to attract guests.
• Ensure smooth coordination between kitchen and front-of-house staff.
• Maintain relationships with suppliers and vendors.
• Assist in the development of the annual budget and business plan.

Requirements

Education

• Diploma or Degree in Hospitality Management or related field

Experience

• 3-5 years of experience in hospitality management or similar role

Technical Skills

• Leadership
• Financial Management
• Customer Service

Soft Skills

• Communication
• Problem-solving
• Team Building

Certifications

• Certified Hospitality Professional (CHP)
• First Aid Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in high-end resort management: Prior experience in managing luxury hospitality venues.
• Knowledge of local tourism trends: Understanding of Durban’s tourism landscape and guest expectations.

Benefits

• Competitive salary package
• Health insurance benefits
• Paid time off and holiday leave
• Staff discounts and perks
• Opportunities for professional development

Company Culture

• Team-oriented Environment: We encourage teamwork and collaboration across all levels.
• Commitment to Excellence: Our staff is dedicated to providing the highest standards of service.
• Innovation: We embrace creativity and new ideas to enhance guest experiences.