Customer Support Specialist

Job Description

We are seeking a passionate Customer Support Specialist to join our team in Port Elizabeth. The ideal candidate will have strong communication skills and a commitment to providing excellent customer service. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction.

Responsibilities

• Handle incoming customer calls and emails in a timely manner.
• Provide detailed information about products and services.
• Follow established processes to ensure customer support quality.
• Escalate complex issues to the appropriate departments.
• Track and report customer feedback to management.
• Contribute ideas for process improvement and customer experience enhancement.

Requirements

Education

• Matric / Grade 12
• Degree in Communications or Business Administration is preferred

Experience

• 2-3 years in customer service or support role

Technical Skills

• CRM Software
• Data Analysis

Soft Skills

• Interpersonal Skills
• Conflict Resolution

Certifications

• Customer Service Excellence Certification
• Conflict Management Training

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Knowledge of customer service best practices: Familiarity with the latest trends in customer service.
• Experience with data entry tasks: Prior experience in handling data entry tasks within customer support.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Flexible working hours
• Training and professional development opportunities

Company Culture

• Customer-Centric: Our focus is always on providing the best experience for our customers.
• Open Communication: We foster an environment where every team member's voice is valued and heard.
• Respectful Workplace: We maintain a culture of respect and professionalism in all interactions.