First-Line Supervisor of Mechanics, Installers, and Repairers

Job Description

As a First-Line Supervisor of Mechanics, Installers, and Repairers, you will oversee the day-to-day operations of our team, ensuring high-quality service and compliance with safety regulations. You will be responsible for training staff, coordinating repairs, and maintaining our high standards of service delivery.

Responsibilities

• Oversee daily operations and workflow of the repair team.
• Perform regular evaluations of staff performance and provide feedback.
• Implement best practices for efficient repair processes.
• Coordinate with suppliers for necessary parts and equipment.
• Drive improvements in workflow efficiency.
• Address staff and client concerns swiftly and professionally.

Requirements

Education

• Advanced technical qualification in Electrical Engineering

Experience

• 5 years' experience in a supervisory role within the repair services industry.

Technical Skills

• Diagnostic Skills
• Team Management

Soft Skills

• Problem-solving
• Organizational Skills

Languages

• English: Fluent

Advantageous

• Customer Service Skills: Experience in a customer-facing role dealing with service requests and complaints.
• Quality Assurance Experience: Experience with quality control processes to maintain service excellence.

Benefits

• Health, dental, and vision insurance
• Annual leave and sick leave
• Employee wellness programs and initiatives
• Support for further education and certifications

Company Culture

• Customer-Centric Approach: Our commitment to our customers drives our operations and service delivery.
• Environmental Responsibility: We promote sustainable practices in our operations and strive to minimize our environmental footprint.
• Community Engagement: We make an effort to give back to the community, supporting various local initiatives.