IT Support Technician

Job Description

As an IT Support Technician, you'll be the first point of contact for tech-related issues. Your experience in user support and system maintenance will help our team thrive in a fast-paced environment.

Responsibilities

• Deliver top-notch technical assistance to staff and clients.
• Manage and support the local area network and ensure connectivity.
• Troubleshoot malfunctions in hardware and software systems.
• Keep accurate records of repairs and maintenance tasks.
• Respond promptly to service requests via phone, email, or in person.
• Support the deployment and configuration of new systems.
• Educate users on best practices and potential risks related to technology.

Requirements

Education

• Diploma or degree in Computer Science, IT, or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Linux systems
• Networking

Soft Skills

• Excellent communication skills
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with software like Jira or ServiceNow.
• Basic knowledge of cloud services: Understanding of services like AWS or Azure.

Benefits

• Competitive salary package
• Health, dental, and vision coverage
• Retirement plan with company contributions
• Flexible working hours
• Onsite and remote working options

Company Culture

• Supportive Team Environment: We promote a culture of collaboration and mutual support within our teams.
• Commitment to Growth: We emphasize ongoing training and personal development for all employees.
• Diversity and Inclusion: A diverse workplace is a successful workplace. We celebrate our team’s unique backgrounds.