Technical Support Engineer

Job Description

We are on the lookout for a dedicated Technical Support Engineer to join our vibrant Johannesburg team. The ideal candidate will be responsible for providing top-notch technical assistance to clients, troubleshooting issues, and ensuring optimal use of our software products. This role offers an excellent opportunity for personal and professional growth within a supportive environment.

Responsibilities

• Act as the primary point of contact for technical support inquiries.
• Monitor and track customer complaints through our support system.
• Perform regular system checks to ensure optimal performance.
• Collaborate with other departments to enhance service delivery.
• Document processes and create user guides for clients.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Certifications in relevant support technologies are a plus

Experience

• 3-5 years of experience in a technical support environment

Technical Skills

• Technical Support
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience using systems like Zendesk or Jira for managing customer inquiries.
• Basic programming skills: Knowledge of scripting languages like Python or Bash for automation.

Benefits

• Comprehensive health care benefits
• Flexible working arrangements
• Employee wellness programs
• Ongoing training and certification support

Company Culture

• Diversity and Inclusion: We embrace diversity and strive to create an inclusive workplace for everyone.
• Supportive Leadership: Our leadership is committed to supporting your growth and success.
• Engaging Work Environment: Our office is designed to foster collaboration and creativity.