E-commerce Manager

Job Description

As an E-commerce Manager, you will lead our online business strategy, focusing on customer experience and sales performance. Your role will encompass tracking sales metrics, optimizing our online presence, and coordinating marketing efforts to maximize our reach and revenue.

Responsibilities

• Lead the daily operations of our e-commerce store.
• Develop and manage budgets for marketing campaigns.
• Utilize analytics tools to track and report on sales performance.
• Conduct user research to optimize website functionality and customer journey.
• Implement best practices for customer service and return policies.
• Collaborate with IT to enhance website features and capabilities.
• Manage the e-commerce team to ensure departmental goals are met.
• Facilitate training sessions for staff on e-commerce policies and procedures.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Certification in Digital Marketing preferred

Experience

• 5+ years of experience in e-commerce and digital marketing

Technical Skills

• SEO and SEM
• Email Marketing Platforms (Mailchimp, Klaviyo)

Soft Skills

• Project Management
• Team Leadership

Languages

• English: Fluent

Advantageous

• Understanding of Customer Relationship Management (CRM) systems: Experience with CRM platforms like Salesforce to manage customer data and interactions.
• Proficiency in Content Management Systems (CMS): Strong skills in managing product listings and promotions through CMS platforms.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with employer contribution
• Work from home options
• Professional development opportunities

Company Culture

• Innovative Environment: We thrive on creativity and innovation, encouraging our team to think outside the box.
• Inclusive Workplace: A workplace that values diversity and inclusion in all aspects.
• Collaboration Driven: We believe in teamwork and collaboration to drive business success.