Hotel Manager

Job Description

Join our team as a Hotel Manager where your role will encompass managing hotel operations, staff training, and maintaining exceptional service standards. We are searching for someone with a passion for the hospitality industry and experience in a managerial position.

Responsibilities

• Supervise all hotel departments, including front desk, housekeeping, and food services.
• Develop strategies to enhance customer experience and maximise revenue.
• Conduct regular inspections of the property to ensure standards are met.
• Lead and motivate staff to deliver outstanding service on all levels.
• Maintain up-to-date knowledge of industry trends and competitors.
• Manage online reputation and guest reviews effectively.

Requirements

Education

• Degree in Hospitality Management or related field

Experience

• 5+ years of experience in hotel management

Technical Skills

• Financial Management
• Staff Management
• Customer Service
• Marketing Knowledge

Soft Skills

• Leadership
• Communication
• Problem-solving

Certifications

• Certified Hotel Administrator (CHA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in budget forecasting: Ability to create and manage budgets effectively.
• Knowledge of local tourism trends: Familiarity with attraction and tourism in Bloemfontein.

Benefits

• Competitive salary
• Health benefits, including medical and dental
• Performance-based bonuses
• Opportunity for career advancement
• Flexible working hours

Company Culture

• Team Spirit: We encourage teamwork and collaboration across all departments.
• Guest-Centric Approach: Every team member is dedicated to providing an exceptional guest experience.
• Continuous Improvement: We are committed to refining our services through feedback and innovation.