IT Support Technician

Job Description

Join us as an IT Support Technician and become part of a supportive environment that prioritizes IT excellence. Engage with our team to troubleshoot computer systems, provide support to end-users, and ensure the overall performance of our IT infrastructure in Johannesburg.

Responsibilities

• Act as the first point of contact for internal users seeking technical assistance.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts and permissions across various systems.
• Conduct routine maintenance and upgrades on IT systems to ensure operational stability.
• Provide training and support to staff on the use of IT systems and tools.
• Track and manage IT assets and resource allocation.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2-3 years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Active Directory
• Help Desk Software

Soft Skills

• Customer service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP telephony systems and troubleshooting.
• Knowledge of IT security best practices: Understanding of information security principles and practices.

Benefits

• Competitive salary package
• Performance bonuses
• Health and wellness benefits
• Opportunities for professional development

Company Culture

• Team-oriented environment: Our culture fosters collaboration and teamwork to achieve common goals.
• Focus on Innovation: We encourage creative solutions and innovative thinking within our IT team.
• Commitment to Growth: We provide ample opportunities for professional growth and development.