Customer Account Manager - Pretoria - Account Management

Job Description

We are looking for a passionate Customer Account Manager based in Pretoria to manage client relationships and drive customer satisfaction. The ideal candidate will have a strong ability to communicate effectively and resolve issues efficiently.

Responsibilities

• Develop and maintain strong relationships with key stakeholders in client organizations.
• Ensure timely resolution of customer issues by coordinating with relevant teams.
• Provide insights and feedback from clients to improve service delivery.
• Train and onboard new clients to enhance their product experience.
• Conduct regular performance reviews to assess client satisfaction and areas for improvement.
• Work closely with the sales team to support acquisition of new accounts.
• Prepare and present reports to management on client satisfaction and account performance.
• Assist in contract renewals and negotiations.
• Actively seek to enhance client engagement through various initiatives.
• Manage account budgets and ensure services delivered align with agreed spend.
• Participate in promotional activities and events aimed at customer engagement.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in account management or customer service

Technical Skills

• CRM Software
• Microsoft Office Suite

Soft Skills

• Excellent communication skills
• Problem-solving
• Negotiation skills

Languages

• English: Fluent

Advantageous

• Experience in technology solutions: Understanding of tech products will enhance client interactions.
• Knowledge of project management methodologies: Familiarity with project management frameworks will be beneficial.

Benefits

• Competitive salary with performance bonuses
• Health and wellness programs
• Flexible working hours
• Career development opportunities

Company Culture

• Teamwork: We value collaboration and aim to create a supportive work environment.
• Innovation: Encouraging innovative thinking is at the heart of our business.
• Diversity and Inclusion: We embrace diversity and foster an inclusive culture where everyone is valued.