IT Support Technician

Job Description

As an IT Support Technician, you'll be the first line of support for technical issues. You will manage incidents, troubleshoot hardware and software problems, and assist users with day-to-day IT queries. Your expertise will ensure our IT environment runs smoothly and efficiently, contributing to our commitment to customer satisfaction.

Responsibilities

• Handle incoming technical support requests via phone, email, or in-person.
• Collaborate with IT team members on projects and system upgrades.
• Monitor and maintain IT infrastructure and report on performance issues.
• Stay updated on the latest technology trends and developments.
• Participate in IT projects and provide support to colleagues as required.

Requirements