Customer Support Representative

Job Description

We are seeking a Customer Support Representative to join our dynamic team in Durban. The ideal candidate will be passionate about assisting customers and possess the ability to effectively resolve issues in a fast-paced environment. You will act as a point of contact for our customers, providing information, answering queries, and addressing complaints in a timely and professional manner. If you thrive in a customer-centric role and enjoy building relationships, we want to hear from you!

Responsibilities

• Respond promptly to customer inquiries in a courteous manner.
• Investigate and resolve customer complaints effectively.
• Utilize CRM software to track and manage customer interactions.
• Provide product knowledge and recommendations to customers.
• Support customer retention efforts through exceptional service.
• Engage in continuous learning to improve service delivery.
• Assist in the onboarding of new team members as required.

Requirements

Education

• Matriculation or equivalent
• Higher Education qualification in Customer Service or related field preferred

Experience

• At least 3 years of experience in a customer-facing role

Technical Skills

• CRM Software
• Data Entry Skills

Soft Skills

• Teamwork
• Adaptability

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with complaint resolution: Proven track record in effectively handling and resolving customer complaints.
• Familiarity with customer feedback tools: Experience in utilizing tools to gather and analyze customer feedback.

Benefits

• Performance-based bonuses
• Comprehensive health coverage
• Training and development programs
• Flexible work hours

Company Culture

• Innovation: We encourage innovative thinking and welcome ideas that improve our service delivery.
• Continuous Learning: We invest in our employees' growth by providing opportunities for continuous learning and skills development.
• Work-life Balance: We support our employees in maintaining a healthy work-life balance.