Client Services Administrator

Job Description

As a Client Services Administrator, you will be the backbone of our client support team, responsible for ensuring client satisfaction. You will assist clients in resolving queries, processing orders, and maintaining their accounts.

Responsibilities

• Manage and address client queries through all communication channels.
• Guide clients through company products and services.
• Provide timely updates regarding account status to clients.
• Work with cross-functional teams to solve client issues.
• Keep accurate documentation of all client interactions.
• Spot opportunities for upselling additional products.
• Actively engage with clients to build long-term relationships.
• Ensure compliance with company policies and procedures.
• Conduct follow-ups on unresolved client concerns.
• Assist in training new team members on client handling.

Requirements

Education

• Matric certificate or equivalent
• Degree in Business Administration or relevant field preferred

Experience

• At least 2 years of experience in client services or a related field

Technical Skills

• Client Management Software
• Data Analysis Tools

Soft Skills

• Empathy
• Conflict Resolution

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience in the financial services industry: Familiarity with financial products and client management.
• Previous roles in high-pressure environments: Experience in fast-paced client service roles.

Benefits

• Comprehensive health, dental, and vision benefits.
• Annual performance bonuses based on reviews.
• Flexible work hours to accommodate personal needs.
• Employee wellness programmes and health initiatives.

Company Culture

• Continuous Improvement: Our culture fosters growth and development within our team.
• Open Communication: We prioritize transparent communication within our organization.
• Team Collaboration: We believe in working together to achieve common goals.