IT Help Desk Coordinator - Durban - Technical Support

Job Description

We are in search of an IT Help Desk Coordinator to manage technical support operations in Durban. The ideal candidate will be adept at problem-solving, possess strong communication skills, and have experience in supporting IT systems and users effectively.

Responsibilities

• Serve as the first point of contact for IT-related inquiries and issues.
• Troubleshoot and resolve issues related to software applications and hardware systems.
• Document and track all issues and resolutions in the helpdesk system.
• Liaise with vendors for repair and service of equipment.
• Assist in onboarding processes for new employees regarding IT setup.
• Improve service quality by gathering user feedback.
• Assist in maintaining inventory of IT equipment and supplies.
• Manage ticketing systems and prioritize requests based on urgency.
• Participate in the development and delivery of training materials for end users.
• Monitor system performance and escalate issues when necessary.

Requirements

Education

• Diploma or degree in Computer Science or IT
• Certifications in IT support preferred

Experience

• 3+ years working in a help desk or support role

Technical Skills

• Cloud Services
• Software Troubleshooting
• Mobile Device Management

Soft Skills

• Problem-solving
• Adaptability

Certifications

• CompTIA Network+
• ITIL Foundation

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with Linux environments: Basic knowledge of Linux for supporting various systems.
• Knowledge of Scripting Languages: Understanding of PowerShell or Bash for automation tasks.

Benefits

• Comprehensive health insurance
• Performance bonuses based on individual contribution
• Work-from-home options after a trial period
• Professional development programs

Company Culture

• Continuous Improvement: We are dedicated to fostering a culture of continuous improvement and professional development.
• Customer-Centric Approach: Our focus is always on delivering exceptional service to our users and clients.
• Work-Life Balance: We encourage a healthy work-life balance and offer flexible working options to our team.