Help Desk Technician

Job Description

We are looking for a Help Desk Technician to join our support team in Durban. The ideal candidate will have a strong passion for technology and a knack for problem-solving, providing assistance to our clients and ensuring their IT needs are met efficiently.

Responsibilities

• Resolve technical issues in a timely manner while adhering to service level agreements.
• Provide excellent customer service and maintain professional communication.
• Keep up-to-date with the latest technology trends and IT developments.
• Assist in testing new software before rollout.
• Support remote users with connectivity and access issues.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with VoIP systems: Experience with voice over IP telephony systems.
• Skills in basic hardware troubleshooting: Ability to diagnose and repair common hardware problems.

Benefits

• Comprehensive medical aid and retirement benefits
• Opportunities for professional training and career growth
• Work-life balance initiatives
• Regular team-building activities

Company Culture

• Customer Focus: We prioritize our clients’ needs and work hard to provide solutions that suit them best.
• Diversity and Inclusion: We celebrate diversity and encourage a culture where everyone feels valued.
• Fun Environment: We promote a fun atmosphere where work is enjoyable and productive.