Customer Support Representative

Job Description

We are on the lookout for a Customer Support Representative to join our dedicated team in Port Elizabeth. The ideal candidate is passionate about helping customers and has excellent problem-solving skills. You will be the first point of contact for our clients, providing support and resolving their queries promptly and efficiently.

Responsibilities

• Assist customers with product-related queries and troubleshooting.
• Handle customer complaints and provide appropriate solutions.
• Ensure a positive customer experience by maintaining a helpful attitude.
• Document and manage customer interactions in our CRM system.
• Work with other departments to ensure customer satisfaction.
• Contribute to team performance by achieving targets and goals.

Requirements

Education

• Matriculation or equivalent
• Further education or customer service certification is advantageous

Experience

• Minimum of 2 years in a customer service role

Technical Skills

• Familiarity with customer support software
• Knowledge of social media platforms

Soft Skills

• Problem-solving
• Empathy

Languages

• English: Fluent
• Zulu: Conversational

Benefits

• Comprehensive health insurance
• Flexible working hours
• Performance bonuses based on targets
• Potential for career advancement

Company Culture

• Dynamic Teamwork: Our culture thrives on teamwork and open communication, promoting innovative ideas.
• Recognition: We celebrate achievements and recognize the contributions of our team members.
• Customer-Centric: Our focus is always on the customer, ensuring their needs drive our strategies.