E-commerce Manager

Job Description

Seeking an E-commerce Manager with a passion for online retail. In this role, you will execute e-commerce campaigns, maintain website accuracy, and ensure excellent customer satisfaction. Your analytical skills will be vital in improving our sales performance and identifying growth opportunities.

Responsibilities

• Manage the daily operations of online sales platform.
• Research market trends and competitor offerings.
• Create promotional offers and marketing content to attract customers.
• Work with IT to troubleshoot website issues and improve functionality.
• Conduct customer feedback surveys to understand needs and preferences.
• Develop and maintain relationships with key partners and vendors.
• Implement SEO strategies to enhance online visibility.
• Analyze customer data to provide personalized shopping experiences.
• Coordinate with logistics to ensure timely order fulfillment.
• Stay updated with industry best practices and new e-commerce tools.

Requirements

Education

• Master's degree in Business or Marketing is a plus

Experience

• 5+ years of e-commerce management experience

Technical Skills

• E-commerce Analytics Tools
• Content Management Systems

Soft Skills

• Strategic Thinking
• Customer Service Orientation

Languages

• English: Fluent

Advantageous

• Knowledge of social media advertising: Experience running paid advertising campaigns on platforms like Facebook and Instagram.
• Understanding of customer journey mapping: Ability to analyze and enhance the customer journey across digital platforms.

Benefits

• Comprehensive health, dental, and vision coverage.
• Annual paid leave and public holidays.
• Employee assistance programs.
• Access to training and learning opportunities.

Company Culture

• Collaboration: We work closely as a team, respecting everyone's contributions.
• Continuous Improvement: We strive for personal and team development through ongoing learning.
• Client-Centric Approach: Our clients' needs drive our decision-making and service delivery.