Customer Support Representative

Job Description

We are seeking a dedicated Customer Support Representative to join our Johannesburg team. In this role, you'll be responsible for assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. The ideal candidate should possess excellent communication skills and a passion for helping others.

Responsibilities

• Handle customer queries efficiently and accurately.
• Maintain a positive attitude while communicating with customers.
• Escalate unresolved issues to the appropriate team where necessary.
• Participate in training sessions to improve product knowledge.
• Assist with the onboarding of new customer support representatives.
• Achieve personal and team targets to optimize performance.

Requirements

Education

• Matric or equivalent
• Diploma in Customer Service or related field is preferred

Experience

• 3+ years in customer support, preferably in a call centre environment

Technical Skills

• Zendesk
• LiveChat Software

Soft Skills

• Strong Problem-Solving
• Teamwork

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Bilingual in English and Afrikaans: Ability to communicate effectively in both languages.
• Experience with training new staff: Prior experience in mentoring or training new team members.

Benefits

• Comprehensive health insurance package
• Retirement savings plan with company matching
• Flexible working hours
• Employee assistance programs

Company Culture

• Open Communication: We maintain open lines of communication among all team members.
• Innovation: Encouraging creative ideas and innovation across all levels.
• Work-Life Balance: Promoting a healthy work-life balance for all employees.