Telephone Operator

Job Description

As a Telephone Operator, you will provide first-line support to our customers through various channels, ensuring their queries and technical issues are managed effectively and efficiently.

Responsibilities

• Respond promptly to customer queries, ensuring accurate diagnosis of technical issues.
• Create and maintain documentation for troubleshooting processes.
• Assist in system backups and disaster recovery operations.
• Monitor systems for performance issues and recommend improvements.
• Maintain inventory of hardware and software assets.

Requirements

Education

• Matric Certificate
• Diploma in IT or related field is preferred

Experience

• 1-2 years of experience in a technical support role

Technical Skills

• Microsoft Windows Server and Workstation
• Networking and Security Tools

Soft Skills

• Excellent Communication
• Problem-solving

Certifications

• CompTIA A+
• Cisco Certified Network Associate (CCNA) is a plus

Languages

• English: Fluent

Advantageous

• Experience in a Network Operations Center: Prior experience handling network operations and technical support.
• Knowledge of Virtualization Platforms: Familiarity with platforms like VMware and Citrix.

Benefits

• Competitive salary with performance bonuses
• Medical, dental, and vision insurance
• Opportunities for career advancement
• Flexible working conditions

Company Culture

• Collaborative Environment: We nurture a supportive and collaborative workspace that values teamwork and innovation.
• Continuous Improvement: We support our employees in professional growth and continuous learning opportunities.
• Diversity and Inclusion: We are committed to fostering a diverse workforce that values all voices.