Technical Support Engineer

Job Description

We are on the lookout for a passionate Technical Support Engineer to provide outstanding support to our clients in Cape Town. You will play a vital role in diagnosing issues, providing solutions, and contributing to our commitment to excellent customer service.

Responsibilities

• Respond to client inquiries and provide expert solutions to technical issues.
• Document technical processes and maintain knowledge base articles.
• Participate in training sessions to enhance product knowledge.
• Work closely with developers to resolve complex issues.
• Identify recurring issues and recommend improvements to minimize downtime.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Relevant IT certifications (e.g., CompTIA, Microsoft) are a plus

Experience

• 2+ years of experience in technical support or helpdesk role

Technical Skills

• Windows and Linux OS
• Networking Fundamentals
• Customer Service

Soft Skills

• Communication
• Problem-solving

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL practices: Familiarity with ITIL frameworks for service management.
• Experience with remote support tools: Proficient in using software tools for remote troubleshooting.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Spirit: We foster a collaborative environment that values teamwork and support.
• Innovation: Our passion for technology drives innovation and creative problem-solving.
• Continuous Learning: We encourage ongoing education and skill development for all employees.