Guest Services Coordinator

Job Description

As a Guest Services Coordinator, you will be at the forefront of our customer engagement efforts. Your role is pivotal in ensuring that our guests receive top-notch service throughout their stay, handling inquiries and feedback with expertise.

Responsibilities

• Welcome guests and provide them with information about hotel services.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and resolve issues promptly.
• Maintain guest records and ensure confidentiality.
• Collaborate with other departments to enhance the guest experience.
• Conduct follow-ups with guests post-stay to gather feedback.
• Facilitate special requests such as room upgrades or late check-outs.
• Ensure compliance with hotel policies and standards.

Requirements

Education

• Diploma or Degree in Hospitality Management
• Further training or certifications in guest services is a advantage

Experience

• 3+ years of experience in the hospitality industry preferred

Technical Skills

• Conflict Resolution
• Front Office Management

Soft Skills

• Team Player
• Empathy

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience with hotel management software: Knowledge of software such as Opera or Fidelio.
• Multilingual capabilities: Ability to converse in multiple languages is a plus.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for advancement within the company
• Employee discounts on accommodation and dining

Company Culture

• Guest Centricity: We put our guests first in everything we do and work tirelessly to ensure their satisfaction.
• Team Support: We believe in teamwork and supporting one another for better service delivery.
• Sustainability Focus: Our commitment to sustainability is integral to our operations and services.