Guest Services Coordinator

Job Description

As a Guest Services Coordinator, you will be at the forefront of our customer engagement efforts. Your role is pivotal in ensuring that our guests receive top-notch service throughout their stay, handling inquiries and feedback with expertise.

Responsibilities

• Serve as the primary point of contact for guest inquiries.
• Assist in administrative tasks related to guest services.
• Analyze guest feedback to suggest service improvements.
• Actively participate in team meetings to ensure alignment on guest needs.
• Support the marketing team in promoting special offers to guests.
• Foster a welcoming atmosphere for guests at all times.
• Manage booking systems and resolve any discrepancies.
• Handle cash transactions and reconcile expenditures.

Requirements

Education

• Diploma or Degree in Hospitality Management
• Further training or certifications in guest services is a advantage

Experience

• 3+ years of experience in the hospitality industry preferred

Technical Skills

• Conflict Resolution
• Front Office Management

Soft Skills

• Team Player
• Empathy

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Strong organizational skills: Exceptional ability to prioritize tasks and manage time effectively.
• Knowledge of local attractions: A good understanding of Durban's tourism offerings to assist guests.

Benefits

• Comprehensive medical aid coverage
• Flexible work schedule
• Access to professional development and training
• Staff events and networking opportunities

Company Culture

• Continuous Improvement: We foster an environment of learning and continuous improvement within staff.
• Inclusivity: We embrace diversity and believe in creating an inclusive environment for all employees.
• Passion for Hospitality: Our team shares a love for hospitality and delivering exceptional experiences.