Hospitality Manager

Job Description

We are seeking an experienced Hospitality Manager to join our team in Durban. The successful candidate will be responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, and managing staff. Strong leadership and communication skills are essential for this role.

Responsibilities

• Manage daily operations, ensuring adherence to company policies.
• Lead guest relations initiatives to enhance satisfaction.
• Support the recruitment and training of new hotel staff.
• Analyze market trends to identify opportunities for growth.
• Ensure compliance with relevant laws and regulations.
• Create promotional packages to attract new guests.
• Monitor guest feedback to inform service improvements.
• Supervise financial procedures, including payroll and supplier payments.

Requirements

Education

• Bachelor's degree in Hospitality Management
• MBA in Hospitality or Business Management is a plus

Experience

• 5+ years of progressive management experience in the hospitality sector

Technical Skills

• Customer Relationship Management (CRM) Tools
• Event Management

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Knowledge of Local Attractions and Events: Familiar with Durban's local attractions to enhance guest experience.
• Background in Event Planning: Experience planning and coordinating events within the hotel.

Benefits

• Comprehensive medical aid cover
• Retirement savings plan with company contributions
• Paid time off for holidays and personal leave
• Professional development opportunities

Company Culture

• Inclusivity: We believe in creating an inclusive workplace where every team member is valued.
• Continuous Improvement: We encourage a culture of learning and professional development.
• Community Engagement: Active participation in community service and local events.