IT Support Technician

Job Description

We're looking for an IT Support Technician to join our dedicated IT team in Durban. You will handle a variety of support requests, providing excellent customer service and ensuring all technical issues are resolved efficiently.

Responsibilities

• Manage user accounts and permissions in Active Directory.
• Provide remote support to users with technical issues.
• Liaise with external vendors for major IT repairs and service needs.
• Maintain a high level of professionalism and expertise in a fast-paced environment.
• Assist in the evaluation and implementation of new technologies.

Requirements

Education

• Relevant certifications such as CompTIA A+ or Network+ are preferred

Experience

• Experience in a fast-paced technical support environment preferred.

Technical Skills

• Linux
• ITIL Knowledge

Soft Skills

• Problem-solving
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with Remote Desktop and VPN support: Experience in providing remote support for users through VPN and remote desktop solutions.
• Project Management Skills: Basic understanding of project management tools and methodologies.

Benefits

• Comprehensive health insurance
• Annual leave and sick leave
• Work-life balance initiatives
• Support for further education and training

Company Culture

• Diversity and Inclusion: We embrace diversity and create an inclusive environment for all.
• Responsibility: We hold ourselves accountable in our roles and responsibilities.
• Respect and Integrity: We conduct ourselves with respect and integrity in all interactions.