Hotel General Manager

Job Description

We invite you to join our prestigious hotel as a Hotel General Manager. In this role, you will oversee all aspects of hotel operations, striving for excellence in guest satisfaction and staff engagement. You will be responsible for financial performance, ensuring that the hotel runs efficiently while maintaining the highest standards of hospitality.

Responsibilities

• Manage operations, ensuring compliance with hospitality standards.
• Develop and maintain a positive working relationship with all employees.
• Review guest comments to improve service quality.
• Coordinate with marketing to drive business growth.
• Ensure facilities meet safety and maintenance standards.
• Conduct regular employee meetings to discuss objectives and concerns.
• Oversee financial management, including budgeting and forecasting.
• Promote a culture of teamwork and guest-centric service.
• Address guest complaints and inquiries effectively.
• Work with executive team to set and achieve business goals.

Requirements

Education

• Bachelor's degree in Hospitality Management or a related field
• Certification in Hotel Management is a plus

Experience

• 7+ years of experience in a senior hotel management role

Technical Skills

• Operational Management
• Customer Relationship Management

Soft Skills

• Problem-solving
• Team Management

Languages

• English: Fluent

Advantageous

• Multilingual skills: Ability to communicate effectively with diverse guests.
• Previous experience in a luxury hotel environment: Experience in managing operations in a high-end hospitality setting.

Benefits

• Comprehensive health insurance packages
• Annual performance bonuses
• Flexible working hours
• Employee recognition and rewards programmes

Company Culture

• Team Spirit: Our team works closely together to create a positive and productive workplace.
• Community Engagement: We are actively involved in our local community and support various initiatives.
• Innovative Practices: We embrace new ideas and practices to enhance the guest experience and operational efficiency.