IT Support Technician

Job Description

As an IT Support Technician in Cape Town, you will be essential in managing IT systems and providing solutions to user challenges. Your hands-on experience and proactive approach will contribute to an efficient IT environment.

Responsibilities

• Act as a liaison between users and IT departments to address IT issues.
• Perform regular system diagnostics and maintenance.
• Assist in the development of user documentation and training materials.
• Respond to support tickets and maintain timely communication.
• Conduct regular checks on cybersecurity measures.
• Help manage IT asset lifecycle from procurement to decommissioning.
• Assist in maintaining and updating IT policies.
• Identify areas for process improvement and suggest solutions.
• Engage in ongoing professional development to stay current with IT trends.

Requirements

Education

• Bachelor's degree in IT or related discipline
• Additional certifications such as Microsoft Certified Professional is a plus

Experience

• 3+ years of experience in IT support or technical support roles

Technical Skills

• Remote Support Tools
• Active Directory

Soft Skills

• Problem-Solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Knowledge of Virtualization Technologies: Experience with platforms such as VMware or Hyper-V.
• Familiarity with Scripting Languages (PowerShell, Bash): Ability to automate routine tasks with scripting.

Benefits

• Comprehensive medical and dental coverage
• Annual performance bonuses
• Training and certification support
• Flexible working hours

Company Culture

• Continuous Learning: We invest in our employees’ growth through ongoing training and development opportunities.
• Flexibility: Promoting work-life balance with flexible work arrangements.
• Employee Recognition: A culture of recognizing and rewarding contributions from our team members.