IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for end-users seeking technical assistance across various platforms. Your role will involve troubleshooting hardware and software issues, empowering our teams with the technology they need to excel. If you have a knack for problem-solving and a passion for helping people, this is the job for you.

Responsibilities

• Manage user accounts and access rights for various systems.
• Implement security measures to safeguard IT assets.
• Provide recommendations for improving IT processes and systems.
• Handle backup and recovery processes for systems and data.
• Stay updated with the latest technology trends and cybersecurity protocols.
• Prepare reports on IT issues and maintenance activities as required.

Advantageous

• Knowledge of Active Directory: Experience managing users and policies in Microsoft Active Directory.
• Familiarity with Remote Desktop Services: Ability to troubleshoot and assist users with remote access issues.

Benefits

• Comprehensive medical and dental coverage
• Retirement savings plan with company matching
• Performance bonuses based on individual and company metrics
• Employee assistance programme for mental health and wellness

Company Culture

• Work-Life Balance: We promote a healthy work-life balance, ensuring our employees can thrive at work and at home.
• Innovation Driven: Innovation is our core principle, motivating our team to think outside the box and develop cutting-edge solutions.
• Employee Growth: We invest in our employees’ growth by providing training, mentorship, and career advancement opportunities.