Customer Service Supervisor

Job Description

We are seeking a dedicated and passionate Hearing Impaired Teacher to join our educational institution. The successful candidate will be responsible for providing specialized education and support to hearing-impaired students, ensuring their academic and social development.

Responsibilities

• Lead and motivate a team of customer service representatives to meet performance goals.
• Identify training needs and develop programs to enhance team skills.
• Monitor service metrics and provide feedback to enhance customer interactions.
• Assist in resolving escalated complaints from customers and team members.
• Coordinate with other departments to ensure seamless service delivery.
• Conduct performance evaluations and provide constructive feedback.
• Stay updated with customer service technologies and trends.
• Ensure the customer service area is adequately staffed and equipped.
• Promote a culture of customer-centricity within the team.
• Participate in cross-functional projects to enhance service excellence.

Requirements

Education

• High School Diploma or equivalent
• Bachelor’s degree in Hospitality or related field is a plus

Experience

• Minimum of 3 years in a supervisory customer service role.

Technical Skills

• Proficiency in Help Desk Software
• Data Analysis

Soft Skills

• Interpersonal Skills
• Adaptability

Certifications

• First Aid Certification
• Conflict Resolution Training

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Multi-language proficiency: Ability to communicate in multiple languages is beneficial.
• Experience implementing customer service technologies: Familiarity with new technologies and systems to enhance service delivery.

Benefits

• Comprehensive medical aid and wellness benefits
• Performance bonuses
• Employee training programs
• Work-from-home options available

Company Culture

• Innovation: We thrive on innovation and encourage our staff to think creatively.
• Growth Opportunities: We provide our employees with ample opportunities to grow and advance their careers.
• Work-Life Balance: We prioritize a healthy work-life balance, offering flexible schedules.