Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist who is passionate about technology and customer service. The ideal candidate will effectively troubleshoot and resolve IT-related issues while providing outstanding support to our users.

Responsibilities

• Respond to user inquiries via phone, email, and in-person.
• Identify, diagnose, and resolve technical issues quickly.
• Participate in team meetings to discuss ongoing IT projects and challenges.
• Create and update technical documentation for common issues.
• Install and configure software and hardware as required.
• Support remote users with technical issues and solutions.
• Ensure user satisfaction by providing timely resolutions.
• Assist with network issues and connectivity problems.

Requirements

Education

• National Senior Certificate
• Additional certifications in IT support are advantageous

Experience

• Minimum of 2 years in a customer service environment, ideally in IT support

Technical Skills

• Troubleshooting
• Helpdesk Software

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• ITIL Foundation Certification
• Puppet Certified Practitioner

Languages

• English: Fluent

Advantageous

• Familiarity with SQL: Ability to perform basic SQL queries and database troubleshooting.
• Project Management Skills: Experience with managing small projects or initiatives.

Benefits

• Flexible working hours
• Employee wellness programs
• Retirement savings plan
• Opportunities for advancement within the company

Company Culture

• Inclusivity: We embrace diversity and value every team member’s contribution.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Supportive Environment: We foster a supportive workplace where everyone can thrive.