Technical Support Specialist

Job Description

Seeking an enthusiastic Technical Support Specialist to join our dynamic team in Johannesburg. This role requires a proactive problem solver who can assist customers with various technical challenges and provide timely solutions to enhance user experience.

Responsibilities

• Follow up on outstanding support tickets to ensure timely resolutions.
• Engage in continuous learning to keep up with new technologies.
• Implement feedback from users to enhance the support experience.
• Participate in team meetings to discuss challenges and provide solutions.
• Assist in the improvement of our knowledge base.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT is a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Technical documentation
• Software troubleshooting

Soft Skills

• Time management
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cloud services: Knowledge of major cloud services and their technical support.
• Understanding of cybersecurity best practices: Awareness of cybersecurity measures relevant to technical support.

Benefits

• Comprehensive medical, dental, and vision insurance
• Retirement fund contributions
• Paid time off and sick leave
• Opportunities for career advancement

Company Culture

• Innovation Driven: We cultivate an atmosphere where new ideas and solutions are welcomed.
• Inclusivity: We value diversity and aim to create an inclusive workplace for everyone.
• Supportive Community: Our work environment is supportive, where all team members are valued.